Maria Ross

Maria Ross is a transformational executive and operating leader with nearly three decades of experience driving growth, modernization, and enterprise performance across consulting, financial services, and global insurance. She has built, scaled, and optimized global businesses through AI, digital innovation, and operational excellence. As Chief Operating Officer of AIQA Global, she leads the company’s commercial operations, client delivery, and operating execution, while also spearheading go-to-market strategy for the insurance sector as the company expands its leadership in AI trust, governance, and quality assurance.

Maria has a proven track record of building new capabilities, scaling enterprise functions, and delivering measurable results for Fortune 500 organizations and multinational clients. Across her career, she has led large-scale initiatives spanning AI enablement, automation, operating model redesign, customer experience, and data-driven transformation, delivering more than $1 billion in quantified business value.

Prior to joining AIQA Global, Maria held senior leadership roles at Chubb and MetLife, where she built and scaled global transformation, AI, and automation capabilities. She led multi-million-dollar transformation portfolios across operations, technology, finance, and product in more than 50 countries and 40+ markets, accelerating speed-to-market, improving customer experience, and establishing governance models that enabled sustainable growth.

Earlier in her career, Maria was the first U.S. hire at WDScott Consulting, where she built and scaled the firm’s U.S. transformation and value consulting practice. Following its integration into FTI Consulting, she continued in a senior leadership role advising clients across financial services, healthcare, public sector, and multinational industries throughout North America, Europe, and APAC.

Known for combining strategic vision with disciplined execution, Maria brings a unique blend of technology, data, and operational leadership that helps organizations translate innovation into scalable, trusted, enterprise-grade results. She holds advanced degrees in Management & Information Systems and English Literature, is a Lean Six Sigma Black Belt, and is fluent in Portuguese and Spanish.